Frequently Asked Questions
Everything you need to know about GGM Gastro kitchen equipment and services.
What are your standard shipping times for commercial equipment?
Standard shipping typically takes 3 to 7 business days for in-stock items. For large-scale kitchen appliances or heavy machinery, shipping times may vary based on the carrier and destination.
Does GGM Gastro offer a warranty on professional appliances?
Yes, we offer various warranty models. Depending on the product, you can choose between a parts-only warranty or a full-service warranty that includes labor for professional repairs.
Can I return a product if it does not fit my kitchen layout?
Returns are accepted within 14 days of delivery, provided the item is unused and in its original packaging. Please note that return shipping costs for large commercial units are the responsibility of the customer.
Which payment methods are accepted for international orders?
We accept major credit cards (Visa, Mastercard), PayPal, and bank wire transfers. For regular commercial clients, we also offer leasing options and payment by invoice upon credit approval.
Do you provide installation services for heavy-duty gas or electric stoves?
While we do not provide direct installation, we recommend that all professional equipment be installed by a certified technician to ensure safety and maintain your warranty validity.
Are your products suitable for both commercial and home use?
GGM Gastro specializes in professional-grade equipment. While home chefs can use our products, please ensure your home's electrical and ventilation systems meet the requirements for industrial-strength appliances.